01275 268 060
01275 268 060

Terms and Conditions – Removals

Effective Date: 9 September 2025
Business Name: Eddy Leasing Limited
Trading Address: 86 Shaftsbury Close, Nailsea, BS48 2QJ
Contact: 07742 791139 | eddy@eddyvanman.com

1. Introduction

These Terms and Conditions govern the provision of removal services by Eddy Leasing Limited (“we”, “us”, “our”). By booking our services, you (“the customer”) agree to be bound by these terms.

We operate as a booking service within the UK. All removal work is carried out by self-employed independent contractors who are responsible for their own tax, insurance, and legal compliance.

2. Operative Relationship

Operatives are not employees of Eddy Leasing Limited. Each operative:

  • Is self-employed and responsible for their own tax and National Insurance.
  • Maintains their own Public Liability Insurance.
  • Is responsible for the safe handling and transport of customer items.
  • Is personally liable for any damage or loss caused by their actions or negligence.

We act solely as a facilitator of services and are not responsible for the conduct or performance of individual operatives.

3. Services Provided

We provide:

  • Domestic and commercial removals
  • Transport of furniture, personal belongings, and equipment
  • Loading and unloading assistance

We do not provide packing services unless explicitly agreed in advance.

4. Customer Responsibilities

You are responsible for:

  • Ensuring clear access to the property and items being moved.
  • Providing an accurate description of the nature and volume of items.
  • Properly securing fragile or valuable items before removal.
  • Informing us of any special handling requirements.

5. Booking and Payment

  • Bookings can be made via phone, email, or our website.
  • Payment is due on completion of the service, unless otherwise agreed.
  • A deposit (usually £100) may be required for certain jobs.
  • Cancellations must be made at least 48 hours in advance. Late cancellations may incur a fee.

6. Liability

We are not liable for:

  • Damage caused by restricted access or inaccurate item descriptions.
  • Loss or damage resulting from operatives acting outside the agreed service.
  • Delays due to traffic, weather, or other circumstances beyond our control.

Operatives are individually responsible for any claims or damages arising from their actions.

7. Data Protection

We comply with the UK GDPR and the Data Protection Act 2018. Customer information is used solely for delivering our services and will not be shared with third parties without consent. Please refer to our Privacy Policy for more details.

8. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be handled exclusively by the courts of England and Wales.

9. Changes to Terms

We reserve the right to update or amend these Terms and Conditions at any time. Updates will be posted on our website and will take effect immediately.